Managing Hospitality Operations - Essay Example | Topics and Well Written Essays - 3000 words

Managing Hospitality Operations - - Essay Example High-quality service results in customer satisfaction which in turn stimulates the intention to return, and encourages recommendations. Customer satisfaction also increases profitability, market share and return on investment (Shishavi, 2007). Every interaction in the hospitality sector is a service and interaction takes place at various levels. Service is dependent on various factors and each of these factors is individually and collectively responsible for efficient delivery of service. The employees, the managers, the technology and innovative ideas along and the consumers themselves can help meet the challenge of service delivery. The environment too has an impact on service quality and customer delight is used as a measure of customer satisfaction. Service quality perception has also been used a driver of customer retention. Hence, this paper will focus on the various factors responsible for service quality in the hospitality sector. It would first discuss SERVQUAL in the hospitality sector. Firms have to move from satisfaction to delight in order to obtain loyal customers and maintain profitable operations (Torres & Kline, 2006). â€Å"Customer delight involves going beyond satisfaction to delivering what can be best described as a pleasurable experience for the client† (Patterson cited by Torres & Kilne). This indicates that delight has a stronger emption and a different physiological state than satisfaction. Customer satisfaction is based on customer expectation whereas delight exceeds expectations. Customers can be delighted without being surprised. Delighted customers have greater appreciation for the firm and its services. Loss of a single customer can mean losses running into thousands and hence delight has been considered important to retain loyal customers. One loyal customer also translates into recommended customers. Customer delight can be used as a

Batman the Dark Knight (2008) and Religious Views Essay

Batman the Dark Knight (2008) and Religious Views - Essay Example Harvey Dent (Aaron Eckhart) the District Attorney is threatened by this action. Going by the situation he approaches Lt. Jim Gordon (Gary Oldman) and the Batman. As there are very little that could had been done by being within the boundary of law, Batman is asked to bring back Lau from Hong Kong. The Joker brings in a series of terrorism in the city and Batman again had to don in his black cloak and fight against the terror. Instead of following the league and reprocessing the super hero cliche, Nolan tries to depict his two archetypal characters that are the Joker and the Batman with an emphasis on religious relevance. Religious Aspect The directorial aspect of Nolan resemble with the Buddhist understanding, where the evil deeds of the movie have been shown as an effect of various adverse causes and situation. Unlike other superhero movie evil is not created out of vacuum here. In fact the joker has been portrayed as a victim of severe emotional and physical child abuse. The Distri ct attorney who is the protector of law also breaks the law of the city when he asks the Batman to do something which remains unresolved by law. The absence of good has been constructed through actions in the movie. The emergence of Two-Face in the movie reveals the dichotomy in the human nature and that no single human being is either a white character-full of virtues or a black character-full of vices, they represent shades of grey. Two-Face has also been symbolized by the fact that despite the economic crisis in the city of Gotham, the mafias and the Joker are able to keep small army of people. The movie depicts the joker as the most non- religious person and the Batman is the religious person who thinks for the good of the human kind. Respecting humanity is the essence of any religion in the world and hence Batman can be regarded as the religious character despite some controversies which does not acknowledge him as a Catholic and denotes him rather, as a Catholic who has drifte d away. A religious person is expected to follow certain rituals like paying a visit to the church. The Batman does not seem to follow these rituals and hence might lead to a controversy when regarded as a religious character. However while diffusing the bomb the Batman says, â€Å"If I had the time or the right – I’d say a prayer†. Again, the character of Two-Face is regarded as non religious in traditional sense. Even this has been projected as a villainous character as a result of severe psychosis. The movie reveals how human beings are vulnerable and get more influenced by Satan than by God despite the religious beliefs of some characters. Also the importance of rituals and good deeds or actions can be controversial at times while commenting on a character’s religiosity. Analysis of the ritualistic aspect of the movie The three main characters can be analyzed in the context of rituals and religious beliefs. Harvey Dent or Two-Face who was initially wh ite turns black in the end when he is killed. Batman is represented in shades of gray while the Joker is depicted in black shade. The Joker does not believe in ethics or religion. On the other hand, the Batman, through his actions symbolizes godly deeds but he does not believe in rituals. When the Two-Face is cured from his psychosis state, he is seen to wear the Taoist symbol on his belt. This might give an impression of ritual which according to Nye, is more

Promoting Rights of Health and Social Care Users

Promoting Rights of Health and Social Care Users Introduction: Social and health care is now a corner of interest for all the citizens. Some human are born with disease, some are having after birth and some has nothing but age. Age related diseases are now having various dimensions. Diabetic, dementia, frail, cancer like diseases is infecting the elders pretty quickly. So they need medical and individualized care which is best served in the health and care service organizations. In this situation all employees are needed to be trained and motivated to do this important job. LO1 Understand how the design and review of services promotes and maximises the rights so users of health and social care services 1.1 Explain how current legislation and sector skills standards influence organisational policies and practices for promoting and maximising the rights of users of health and social care services. Legislation: There are many laws that are applied and effective in the social and health care sector in the recent years. But the most revolutionary laws about the health and social care are stated below. Modernising Social Services The Modernising Social Services were published on the 1.1.1998. It emphasizes on the public protection, ensuring the best quality service, option of service and availability for adult and children. The key features of the law are Service should be provided to the individual with respect and freedom. People don’t have to match their life with the social care system to get their desired service. People should have a say about what is his needs and how it can be met. Services should meet the asking issues and collaborate with the housing, education, health and social care or any other help that are needed by the customer. In UK all the part of the country should be under the same service coverage and the care must be financed fairly. Special Children that can stay on their home should have their opportunities to make a successful life like the normal kid. All the receivers of the service should be assured about the staff are well trained and the staff should be devoted enough to uphold their commitment, high quality standards of training.(Tudor-Hart, 2005) To protect the people from the discrimination of gender, colour, race, ethnic origins, nationality and disability there is a strong legal structure. The main pillars of these structures are Amendment Regulations 2003 Race Relations Act 1976, Amendment 2000. Disability Discrimination Act 1995, Amendment in force from October 2004. Disability rights Commission Act 2000 Employment Equality Regulations 2003 Employment Rights Act 1996 and the Employment Relations Act 1999. Equal Pay Act 1976 European Race and Employment Directive 2000 Human rights Act 1998 Protection from Harassment Act 1997 Sex discrimination Act 1975, Amendment 1982, 1999. Sexual Orientation Regulation 2003 (Legislation England) These are the legislation that is the pathway of the organization to work in the UK. Policy and the organizational practice need to be same as these laws. UK governments put these laws in front of the people to make them safe and assure about the social and health care service they intend to receive. The politics and the ministry are mainly dependent on social care and the public have a careful interest about how the government is working on the issues. So the government is very sincere about social care and health service. Sector Skills Standards The transformation of the social care workforce strategy body into Skills for Care happened in 2005, April 1st. This organization is concerned about the adults and their social care. But the children issue is not left. Another organization is assigned to that matter and the name of that organization is Children’s workforce Development Council. These two organizations are interrelated by â€Å"Skills for Care and Development† and its working rage is spreader not only in UK but also in Scotland, Wales, and Ireland. (www.topssengland.net/) Skills for Health were started in April 2002 with the direct support from the four health department in UK. In October 2001 The Social Care Institute for Excellence was launched with an intention to provide knowledge about the good social care practice. Social care for the adult and children, social work education are the objectives of the SCIE. This government controlled organization to make the quality service available from the social care service providing organization. Sector skills standards are maintained by these organizations. These organizations work as the tools of government to make the development, monitor the service, evaluate annually and control the policy and practice of the organization. Mass people’s complaints about the service, their feedback and the satisfaction level of their family are the concern of the organizations. To make the best outcome possible from the social service is the aim of this organization. So the individual who are receiving the social and health care are now feel relax and safe about the service they are having and this sets the standard bar even higher. 1.2 Analyze factors that may affect the achievement of promoting and maximising the rights of users of health and social care services. The factors that can influence the achievement of the best possible of the users of health and social care services are given below: Problem in communications: For providing information and the service there is a vas importance of the communication skills. Understanding among the service providing organization and the customer is relied on this. Sometime the customer cannot know what is best for his or her conditions. Customer sometime cannot choose the way of having the service. Organization can fail to give update service for its customers for the communications problem. Some disable persons need special language like sign language, body language or Braille. Legislation and the instruction need to be in understandable form for the customer. So the communication can appear as the obstacle for the customer or user of specific service. Aggression: Some patients become aggressive for their illness. They don’t like the attitude of the service provider and they don’t show enough patience to know what is best for him or her. For this situation service or the rights can be very difficult to apply. Culture and belief: Patient’s cultural need can be ignored by the health care provider. Different cultural patterns, attitudes, expectations and beliefs are belonged to the people, coming from different culture and country. So not able to understand the cultural value can appear as the barrier in the achievements. Education and income: Asking unnecessary information about their income and education is taken offensively sometime by the patients. Sometime the patients need pay the bill though they are not interested in paying. (Coiera, 2011). 1.3 Analyze how communication between care workers and individuals contribute to promoting and maximising the rights of users of health and social services. The people who are having the health and social services are having problem in communicating with others. Sometimes they cannot understand the simple words. There can be a violent situation if the words from the speakers are working inversely. So before working along the customers the words should be chosen fairly and respectfully. There are some methods of communications and they are. Awareness while speaking: The care giver should be careful about their body language and voice tone while they are interacting with the patients. To make the patients more feel safe and healthy the care giver should communicate politely. The care giver can gain trust of the patient by behaving politely. Mentioning name: Patient likes to know their care giver. So care giver must state his or her name at the initial time of the conservation. Critical patient can find some relief by having a conversation about the home town. Questioning: Care giver or doctor should ask patient about the condition of his or her. During the questioning long sentences should be avoided. One short question at a time is eligible procedure at this type of situation. Some it is very convenient to ask questions that have only yes or no as answer. (Christensen and Silvestre, 2010) LO2. Understand how to promote the participants and independence of user of health and social care service. 2.1 Explain factors that may contribute to loss of independence, non participants and social exclusion for vulnerable people. There are some factors that can cause loss of independence and social exclusion. They are dependent to care taker and sometime avoided in the decision making even when the decision is about the patient’s treatment or welfare. Dependency: Vulnerable adults or children are subjected to independency and social ban because of their dependency to the care giver. These vulnerable are sometime not allowed to live their daily life for inability or life threat. According to the service user’s mental and physical condition they are not sometime not permitted to spend their time and money on own willing. So the outcome is predictable, they lose their minimum ability to live their own life. This also makes them insulted as they don’t like to attend any social ceremony because of their dependency. Keeping away from decision making: Usually the patients or vulnerable persons are not allowed to make their own decision as it can make some unusual problem. This situation creates frustration among the individual and him or her become more minor. Constraint: This is the main cause of becoming dependent. Constraints become threat when the vulnerable person is bound o think like the normal people. So the adult vulnerable should be allowed to live their daily life but not all the work can be done by them. So the individual should be aware of his own inability and assisted to do some daily fundamental work. This will prevent the frustration, dependency and the bitter taste of reality. (Appleby, Raleigh, Frosini, Bevan, Gao and Lyscom, 2011) 2.2 Analyze how organizational systems and processes are managed to promote participation and independence of users of health and social care services. Organization can promote participation and independence of individuals by providing training to staff, collection of feedback, monitoring and open resource of information for every individual. Empowering individuals All the service receivers should be appreciated and get the chance of empowering their hidden potentiality. Empowering the vulnerable can develop the quality and quantity of the service and its delivery. But there should be a guideline of working to participate with their potentiality. So the organization must make a statement to the service receivers about the benefit that can be done by their empowerment. Measurement of individual’s performance: The organization should available that all the staff is coping with the changes so they can perform well in the service. This will change the service quality and the service receiver will be satisfied than ever. When the staff discovers that their good hard work is changing the service receiver and the company they will do extra organizational work. Information sources: Employee and the service receiver should have open and free access to the data so that they can know about the problems and find a suitable solvency. All the weakness and strength can then become a clear picture in the mind of the staff and receivers. This will make them as the part of the organization and everyone can feel their duty to this organization. This will encourage them to participate and work independently. (Buchanan, Fitzgerald and Ketley, 2007) To maximize the independence and participation there should be empowerment of needs based on social, physical and emotional, intellectual factors, information access, confidentiality measurement, taking part in the decision making. Providing them the right: They can keep their secrets, safety and security. Letting them to take risk: This can only be done after the risk assessment. If the risk is greater than the expectation then that can be barred. Giving them the opportunities to communicate and relate to anyone they like. Permitting them to personalized care, responsibilities. Individuals must be given chance to take their own decision and make choices for them. Decision making ability must be practiced and they should have their own choice. Information should be available for the individuals. Every service receiver should have the right to take part in their own religious and cultural activities. Providing a range of options from which they can make choices options should be there to make a choice. The service receiver should be encouraged to face their own problem and solve it successfully in near future. (Improvement and Development Agency, 2010) 2.3 Analyze the tensions that arise when balancing the rights of individual to independence and choice against the care provider’s duty to protect. Many issues can raise the tensions while providing the service to vulnerable person. For example patients of dementia or frail intend to go some places by themselves. Service provider then put in some trouble. Dementia patients may loss their path and can’t return to the expected place. So they can harm themselves at that position and their aggressive behaviour makes it more difficult to retrieve them. Frail patients may loss their conscious easily and cause danger for themselves. When the patients are in that type trouble the service provider is accused of negelency. So the service provider should prevent the patient from doing anything that can bring danger. In that very time the individual has his humanitarian right to live independently. So this create the tensions between the relatives vs. customer, customer vs. staff, staff vs. employee, kid vs. parents, parents of the kid vs. service provider and employee vs. Employee. So tensions can bear at the place where the right a nd choice are conflicting over balance. The care provider should be keeping in mind that the client’s security is first than his independence. (Kizer, 2001) 3.1 Use a case study from a health or social care setting to identify the extent to which individuals are at risk of harm. We assume a scenario that Mr. S had harassed eight elder citizens in health care organizations. His customers have faced a life threat for this abuse. Now the risk of harm for this abuse is stated below: In the scenario a 78 years old lady pours cold water on her head. Researches shows that cold water shower is good for normal aged people’s health but it can injurious to the older people. Cold water in shower for the older persons can lead to heart attack, choking and even death. Paralysis is also a byproduct if he or she survives death. If there is some sexual harassment then there is the issue of shame. The lady must feel guilty and sorry that can push her to the suicide. The physical and mental stability can be hampered for this incident. No service provider can use force to make someone or the client to do something. He or she can only be asked or requested to do that. A 96 year old was forced to eat her food when she was not interested in eating. Mr. S also forced 81 years old to take sherry and that can lead to serious choke and the dying. This force implementation can cause vomiting and loss of appetite. Mr. S‘s clients were the patient of dementia and other psychological problem so most of memories can be vanished and they may take their experience as the treatment. So that is a physical and mental abuse. For the clients who are on wheel chair can’t make them safe or move quickly to a safer place. Not only their appropriate care was neglected but also they have experienced some hateful and regretful treats. 3.2 Analyze the effectiveness of policies, procedures and managerial approach within a health or social care setting for promoting the management of risks. Organizations have their policies, procedures to run their ventures effectively and to complete their objectives along with the governmental policy and laws. For example every health care centre has some law and rules according to the expected and unexpected risks, safeguarding from the unexpected risk, measuring and recording risk, take part in the abuse free working environment, procedures of gathering feedback, leadership pattern, policy about whistle blowing according with the sector skills standards. Management risks can be prevented by the assessment of risks, pattern of leadership and complain processes. A health care should have enough equipment to treat the patients. Early discovering of possible harassment, picturing the staff, complain with proper process, getting evaluation from the clients, monitoring the client’s financial, physical and psychological issues are also steps to avoid management risks. (Addicott, 2011) 4.1 Review current legislation, codes of practice and policy that apply to the handling of medication. There are some law, rules and regulations to handle medicine. The laws are Public Health Regulations 2002, Drug Misuse act 1986, Medicine Act 1968, Poisons and Therapeutic Goods regulations 2008, Drug Act 2005, Poisons and Therapeutic Goods Act 2002. According to the upcoming only a certified individual can handle the management of medicines to ensure the quality of care in the care institutions. It provides safety for the admin of medication with the personal care staff and in the organization. Doctors, pharmacists, surgeons, suppliers and nurses are capable of handling the medicine within a legal framework which is possible for the Medicines Act 1968. According to this law some medicines are cramped to sale, provide and handle. A licensed drug handler can only prescribe a medicine. This license has to be renewed after a certain year. Misuse of drug act 1986 and Drug act 2005 are the strong law to restrict the handling and misusing of drug. A supplier has to prove that the medicine has an honest and valid intention to supply drugs. Supplier can be assumed by court if he has more drugs than he have licensed for. Safe handling of the drugs is assured by the legislations, guidance and policies. (Christensen and Silvestre, 2010) 4.2 Evaluate the effectiveness of policies and procedures within a health and social care setting for administrating medication. The policies and procedures can help to achieve the best result for administrative drugs and care institutions. Care home are run by the policies and procedures and that can lessen the threat of medication. There is a record for all the medication to avoid the risks in future and this is done by the policy of the medicine administration. Side effects of the drugs are evaluated on the internet and the third party comments are regarded as most fair evaluation. Medication that are ordered must have some key features and that are Clear mentioned name Dose Time when the drug to be administrated Pattern of the administration. Reason behind the medication For these features all medicines are taken at the appropriate time. Nurses are responsible for any misuse of the medicine or any type negligence about the medicine. Hospitals use secret coded language for the prescription which can only be understood by the medical professionals. This is time saving and the care service has gained speed. Care homes are now having the implementation of medicinal administration which decreases the overall death less than 7000. Every care providing personnel have the guideline about accurate timing of dosage, medication, patient, route. The medical administration has the only goal and that is the best result and service for service receivers. (Christensen, Bohmer and Kenagy, 2000) Conclusion

My Philosophy of Education Essay -- Teaching Teacher Education Essays

My Philosophy of Education Education. What is education? Education is a field of study dealing with methods of teaching and learning. Many children in the world today are getting some kind of education. Whether it is at home or in a classroom, education is everywhere. Many of the teachers today have a philosopher that they use as a reference to their everyday teaching or use some of their methods to teach their students. In this paper I'm going to express my meaning of education and the different aspects that each and every teacher should follow. I'm going to start with nature of students than follow into with these topics: nature of knowledge, purpose of education, why it is important, things I want to accomplish as a teacher, and the things I want my students to accomplish. Then later on I'm going to talk about my teaching methods, discipline, and curriculum. Children in this day and time are not all alike. They look different, talk different, and even have different customs. Today though we really don't focus on those topics too much. As teachers we look at the intelligence level each student has. Each and every kids has a different level of intelligence so we as teachers need to focus more on those students who are slower than the other students. Now Rousseau said that "every child was born with the same intelligence" and from that quote I would have to disagree. The reason I disagree is because if every child was born with the same intelligence then we wouldn't have students in LD classes. 1 believe the way Plato did. I believe that the children are influenced by their environment. The environment is a big factor in kids lives. It allows them to express their personalities, inner and outer appearances, an... ...you get up to got to school, how will you do your assignments, and how will you stay awake in class. I'm not going to be like some teachers who just rollout the ball and let the students play, I plan to teach step by step skills. Hopefully the school systems will not take out physical education, because that is all the exercise "some students get. As you can see education is very important in my eyes. I plan to let my students know how important it is to me and how important it should be to them. Every year theories either stay the same or they change in a small way. Just like knowledge. My understanding of knowledge, nature of students, purpose of education, and sub-topics, methods and curriculum will probably change also, but who knows. Maybe some new philosopher will make me see education in some other way. I'm willing to increase my knowledge and education.

Language and Arthur Millers skills as a dramatist Essay

â€Å"A view from the bridge† is a two-act tragic play by Arthur Miller in the mid 50s. This play puts light on the working American-Sicilian population, in particular the Carbone family, the head of which is Eddie Carbone. In this essay I will be analysing Eddie Carbone’s character whilst occasionally making comments on the language and Arthur Miller’s skills as a dramatist. Eddie is a simple, straight forward man that lives with his beloved wife and niece. Alfieri describes Eddie as a â€Å"long shore man†. He is very protective over his orphaned niece, Catherine. Arthur Miller uses informal language to show Eddie’s social class. It is worthy to note that Arthur Miller was skilfully able to come down to the status of long shore man and was able to produce speech successfully in their tone and language. Eddie is portrayed as generous, but at the same time selfish and self-protective. This is since, although he is generous to offer his home to two of his wife’s cousins, Marco and Rodolfo, he believes he is Superior. This is shown as he reminds Beatrice not to offer them his bed and he is very jealous of anyone that gets too close to Catherine. This jealousy also adds to his hardship in accepting Rodolfo and Catherine’s relationship, another reason to this envy is his over-protective nature. He has brought up Catherine as his own daughter and feels afraid to let her grow up, so he cannot face her having any relation to other men. Eddie’s wife, Beatrice’s is unhappy with Eddie’s attitude towards Catherine, which soon starts to create a rift between the couple. â€Å"It’s been many days and nights since you haven’t slept with me†; shows that Eddie has been so caught up in Catherine and making sure she does not fall for Rodolpho, that he begins to forget about his duties as a husband. Further into the play, Eddie begins to feel another emotion towards Catherine: sexual attraction. This is shown by many things which happen throughout the play. He quickly begins to feel extremely jealous of the immediate impression Rodolfo makes on Catherine. The stage directions state at a point, â€Å"He looks at [Catherine] like a lost boy†, when she reveals her feeling for Rodolfo to him, but he is unable to admit it to everybody else. Furthermore, Eddie becomes so obsessed with Catherine, that he has no control over his emotions; for example Catherine begins to like Rodolpho, Eddie cannot control himself and has to find a way to vent his anger, so He decides to hurt Rodolpho, by using an exercise of teaching him to box,:†you ever do any boxing†? Eddie, at this point, feels so remorseless, that even when Rodolpho refuses to hit him, â€Å"I don’t want to hit you Eddie,† he stills feels like the need to hit him, showing how obsessed he is. Moreover, Eddie becomes too interested into the relationship between Catherine and Rodolpho, that he involves the Immigration Bureau, this is because he could not spilt the true love apart. In the eyes of the audience and the other characters, it causes Eddie’s remaining honours to be thrown in the dirt. As in any community, even though there may be accused, the government should not be called in, otherwise the one, who spread the word, shall not be respected by all others and therefore, he becomes an out-cast. His redemption occurs towards the end of the play. His honour is restored with his own death. This is as he fights with Marco and ultimately dies, but he accepts his fate, and therefore restoring his respect and honour. In this part of the play, he also shows how he had planned the fight and was so obsessed that he brought a knife and fought like a coward. This brought his redeemed respect again to an all time low. Society respects a man, who acts like a man, and Eddie in this part, fights like a coward, which is unacceptable in the society. In conclusion, Eddie, although being a real man at the start, ends his life in a shameful and cowardly way. In my analysis, I have shown how Arthur Miller portrays this in an effective and skilful way, which shows his brilliant ability as a writer. I feel that ‘A View from the Bridge’ is a very high-quality book with a interesting and deep story, giving it full marks in my view.

Literary Analysis: Hotel on the Corner of Bitter and Sweet as a Historical Fiction Essay

In Jamie Ford’s historical fiction Hotel on the Corner of Bitter and Sweet, this split narrative focuses on two eras: 1942 and 1986. Within these era’s, Ford’s novel focuses on a Chinese boy, Henry Lee, and what it was like to grow up in the international district with prejudice everywhere, especially in his own family being a first generation American. His novel tells the story of Henry, as well as a Japanese girl by the name of Keiko. The novel tells the story of these two young friends and the hardships faced when the government sends Keiko and her family away to the Japanese internment camps in the Northwest in the 1940’s. His novel displays the effects of the prejudice held against the Japanese during the 1940’s wartime, and the effects it had on the lives of not only those Japanese, but also all Americans, Chinese and other nationalities. We use Anne Scott MacLeod’s essay â€Å"Rewriting History† as a framework while reading Ford’s Hotel on the Corner of Bitter and Sweet. â€Å"Rewriting History† is a persuasive essay giving criteria of a â€Å"good† Historical Fiction vs. â€Å"bad† Historical Fiction. This essay focuses on three of MacLeod’s criteria for a â€Å"good† Historical Fiction: not rewarding rebellion, not appealing to â€Å"modern sensibilities†, and not overcoming social mores easily. Ford’s novel Hotel on the Corner of Biter and Sweet successfully meets MacLeod’s requirements for a â€Å"good† historical fiction in many ways, although, there are some flaws in a couple of his historical facts, nevertheless, the â€Å"good† historical facts and information in Hotel on the Corner of Bitter and Sweet out ways the few historical flaws. First of all, Ford makes sure to give Henry consequences to his rebellious acts; something MacLeod says many â€Å"bad† historical fictions do not do, they only reward with happy endings. Secondly, Ford uses racial discriminations that would have been used back in the 1940’s; another thing MacLeod says that â€Å"bad† historical fiction accommodates to, making it non-offensive and politically correct for the readers. In addition, Henry does not easily overcome the social mores of 1942; again something MacLeod says that â€Å"bad† historical fiction makes it seem easy to overcome the social mores of the era. First of all, meeting MacLeod’s criteria for a â€Å"good† historical fiction†, Ford’s novel does not â€Å"make overt rebellion seem nearly painless and nearly always successful†. Ford displays this when Keiko is taken away Henry keeps some of her belongings safe under his dresser, as well as when Henry sneaks into two different Japanese internment camps searching for Keiko. Though this rebellion seems rewarded at first, as we continue reading we see how, by going to the internment camps and keeping Keiko’s belongings, Henry unknowingly starts a chain of events leading to one, giant consequence. Because Henry keeps Keiko’s belonging, and later writes her letters, his mother finds out and tells Henry’s father. Henry comes home one day and finds his parents at the kitchen table waiting for him with all of Keiko’s pictures spread all over the table. Because of this, Henry’s father gives him a choice: walk out the door and no longer be part of the family or stay and forget about Keiko. In the end Henry chooses to follow his heart and leaves his family (182-185). This forever affects the relationship between Henry and his father, even on his father’s deathbed. Secondly, according to MacLeod’s standard, Ford’s novel is a â€Å"good† historical fiction by not appealing to â€Å"modern sensibilities, so that protagonists experience their own societies as though they were time-travelers, noting racism, sexism, religious bigotry, and outmoded beliefs as outsiders, not as people of and in their cultures. † Ford uses dialect in his novel consisting of racial slurs and comments that would have been used back in the 1940’s. Ford doesn’t accommodate to readers by making the book non-offensive or politically correct. Ford makes the book historically correct as possible. Thirdly, by MacLeod’s criteria, Ford’s novel is a â€Å"good† historical fiction by not â€Å"set[ing] aside the social mores of the past as though they were minor afflictions, small obstacles, easy—and painless—for an independent mind to overcome†. This is displayed near the beginning of the book after Chaz, the bully, snatches Henry’s â€Å"I am Chinese† pin off of his shirt. While walking away Keiko tries to grab Henry’s hand for comfort, but he pushes it away thinking, â€Å"My father would fall over dead†¦ And in town, someone would see us† (23). Ford made the transition of Henry opening up to Keiko take time; they didn’t become immediate friends. Ford makes sure to make the relationship between Keiko and Henry plausible. They both are ‘scholarshipping’ at an all-white school and met working in the school kitchen, as payment for scholarshipping. Their connection is somewhat immediate, yet their relationship progresses slowly. Fourthly, according to MacLeod’s standard, Ford’s novel is a â€Å"good† historical fiction by not omitting â€Å"the less attractive pieces of the past to make . . . arratives meet current social and political preferences†. The 1940’s for the Japanese-Americans were dark times; Hotel on the Corner of Bitter and Sweet does anything but omit these facts. From the harsh realities of the hatred between the Chinese and the Japanese displayed between Henry’s father, Henry, and Keiko, to the removal of the Japanese, Ford’s novel spares no â€Å"less attractive piece of the past† to make this novel appealing to the average human in this generation. Ford makes sure to put historical fact ahead of the appealing story’s fiction. Lastly, Ford’s novel is a â€Å"good† historical fiction, by MacLeod’s criteria, because It does not imply that â€Å"people of another time either understood or should have understood the world as we do now. † Though Henry and Keiko had an unusual relationship that most Chinese and Japanese children in the 1940’s wouldn’t have had, it isn’t entirely implausible. Think of it like this†¦ The world is always changing, so how does it change? Someone has to be the one to make those changes happen. We don’t have the same view of the Japanese, or any race for that matter, that we did in past generations. So again, what changed? Obviously Ford’s novel is under the category of ‘fiction’ and the actions of Henry didn’t have this amazing effect of the 1940’s that changed history forever†¦ However, someone’s actions, somewhere in the 1940’s, affected history. This fact makes the relationship between Henry and Keiko, as well as Ford’s novel as a whole, historically plausible. In conclusion Ford’s novel has an overwhelming amount of evidence backing up the hypothesis that his novel is a â€Å"good† work of historical fiction by MacLeod’s standard. Though the end of the novel rewards you with a cheesy, sappy love story ending, something slightly implausible, Ford does his best he can to keep the history in this ‘historical fiction’ factual and true. Over all this novel is a highly plausible, and by MacLeod’s criteria, a â€Å"good† work of Historical Fiction. Ford’s novel is also a reminder of the injustice against the Japanese-Americans during the wartime of the 1940’s and cautions us to never let ourselves as a people treat anyone we see as ‘different’ with the prejudice we so easily treated the Japanese with.